| Symptom | Likely cause | Action |
|---|---|---|
Invoice stuck in awaiting_payment | Customer has not paid or wrong token sent | Check checkout page; verify deposit address |
Invoice stuck in quoted | Payment in progress or poller delay | Poll status endpoint; wait for confirmations |
Status underpaid | Partial payment | Review difference_amount in webhook |
Status expired | Timeout exceeded | Create new invoice or Pay Link |
swap_status: processing | Settlement in progress | Wait; check settlement in Merchant Admin |
Payments
Payment troubleshooting
Common payment issues and where to look.