> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meum.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help with Meum integration and account issues.

## Email

[support@meum.io](mailto:support@meum.io)

## Before contacting support

Include (never include secrets):

* Organization name and store slug
* Invoice ID or external order ID
* Timestamp of the issue
* Error message or HTTP status code
* Integration type (WooCommerce, API, Pay Link)

<Danger>
  Never email API keys, webhook secrets, seed phrases, or private keys.
</Danger>

## Related pages

* [Troubleshooting](/troubleshooting/payment-remains-pending)
* [WooCommerce troubleshooting](/woocommerce/troubleshooting)