> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meum.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment troubleshooting

> Common payment issues and where to look.

| Symptom                             | Likely cause                              | Action                                       |
| ----------------------------------- | ----------------------------------------- | -------------------------------------------- |
| Invoice stuck in `awaiting_payment` | Customer has not paid or wrong token sent | Check checkout page; verify deposit address  |
| Invoice stuck in `quoted`           | Payment in progress or poller delay       | Poll status endpoint; wait for confirmations |
| Status `underpaid`                  | Partial payment                           | Review `difference_amount` in webhook        |
| Status `expired`                    | Timeout exceeded                          | Create new invoice or Pay Link               |
| `swap_status: processing`           | Settlement in progress                    | Wait; check settlement in Merchant Admin     |

## Related pages

* [Troubleshooting index](/troubleshooting/payment-remains-pending)
* [Payment lifecycle](/payments/payment-lifecycle)